Shipping policy
Order Processing
We process all orders within 1–3 business days (excluding weekends and UK bank holidays).
UK Delivery Times
Once dispatched, UK orders typically arrive within:
✅ 7–15 business days
Please note: delivery times are estimates and may vary due to:
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supplier location
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customs processing
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courier delays
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weather disruption
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peak periods (e.g. Christmas)
Shipping Costs
Shipping costs are shown at checkout and must be paid in full before your order is dispatched.
Tracking Information
Tracking is provided for most orders. Once your order has shipped, tracking details will be sent by email.
📌 Please allow 24–72 hours for tracking updates to appear.
Split Shipments
Items from the same order may be shipped separately at no extra cost.
Delivery Details & Incorrect Addresses
Customers are responsible for entering the correct delivery information at checkout.
We are not liable for orders delivered to an incorrect address provided by the customer.
Delays / Lost Orders
If your order is significantly delayed or confirmed lost in transit, we will offer a replacement or refund in accordance with UK consumer law.
International Orders
For international orders, any customs duties or import charges are the responsibility of the customer.
Your Right to Cancel (UK Customers)
UK customers have the right to cancel their order within 14 days of receiving goods, in line with the Consumer Contracts Regulations 2013.
Contact Us
For shipping enquiries, please contact us via our contact form, or email support@solvero.co.uk