Refund policy

At Solvero, we want you to be completely satisfied with your purchase. If something isn’t right, we’ll do our best to put it right quickly and fairly.

This policy applies to all Solvero orders placed through our website.

βœ… 30-Day Returns

We offer a 30-day return period, meaning you have 30 days from the date your order is delivered to request a return.

To qualify for a return:

  • The item must be unused

  • In original condition

  • Returned in the original packaging

  • Returned with proof of purchase (order number/email receipt)

πŸ” Exchanges

We don’t offer direct exchanges.

If you’d like a different variant or item, please:

  1. Return the original item (if eligible)

  2. Place a new order

πŸ”§ Faulty, Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your Solvero item arrives:

  • damaged

  • faulty

  • missing parts

  • or incorrect

You must contact us within 48 hours of delivery so we can resolve it quickly.

πŸ“§ Email: support@solvero.co.uk

Please include:

  • your order number

  • clear photos/videos

  • a short description of the issue

If approved, we will arrange either:
βœ… a replacement, or
βœ… a full refund

❌ Items We Can’t Accept for Return

For product integrity and hygiene reasons, we cannot accept returns if:

  • the product has been used or installed

  • the product is returned without original packaging

  • the return request is made after 30 days

  • the damage is caused by misuse, incorrect fitting, or improper installation

🚚 Return Shipping

If you changed your mind:

Return shipping costs are the responsibility of the customer.

If your item is faulty or incorrect:

We will cover return shipping costs or arrange a replacement at no extra charge.

πŸ“© How to Start a Return

To start a return, email us:

πŸ“§ support@solvero.co.uk

Suggested subject line:
Solvero Return – Order #[Your Order Number]

We aim to respond within 1–2 working days.

πŸ’³ Refunds

Once your return has been received and inspected, we will notify you of the result.

If approved:

  • Refunds are issued back to the original payment method

  • Refund processing usually takes 5–10 working days (depending on your bank/payment provider)

πŸ›‘ Order Cancellations

If you need to cancel your order, contact us immediately.

If your order has already been processed or shipped, it cannot be cancelled and must be returned after delivery (if eligible).

πŸ“¦ Orders Lost or Delayed in Transit

If your order is delayed or appears lost, contact us and we will investigate with the courier/supplier and help resolve the issue as quickly as possible.

πŸ“ž Contact Us

For return or refund support, contact:

πŸ“§support@solvero.co.uk
πŸ•’ Support Hours: Mon–Fri, 9am–5pm (UK time)